GMA charges a $15 USD refundable deposit for each reusable bag in a box (r-BIB) ordered. For every 5th r-BIB ordered ($75 deposit), GMA will send you a compostable mailer with a prepaid return label. Once we ship the mailer, you have up to 60 calendar days to fill the mailer with 5 used bladders/ziplocks and send the mailer back to us. We will refund your deposit to your original form of payment within 10 calendar days of bladder/ziplock receipt.
No amenity or janitorial mixtures are eligible for return, except in cases of defects.
All accessory and replacement goods are eligible for refundable returns within 30 days of sale as a cooling off period. Goods must be in new condition to receive full refunds. Contact us at firstname.lastname@example.org to process your returns. Return shipping must be paid by you, except in cases of defects. We will refund the goods price plus applicable taxes to your original form of payment within 10 calendar days of goods receipt.
Shipping is conducted by our preferred carrier, FedEx, and available worldwide. Shipping rates based on your location and chosen speed (based on a predetermined product size and weight) are calculated at check-out. All items are shipped within 5 calendar days of ordering.
Mountaineer members may subscribe to periodic shipments. These subscriptions may only be cancelled or modified via member log-in 10+ calendar days prior to scheduled shipment.